JanGentle Terms of Service

Version 1.0. Last updated: 29 July 2026.

These Terms of Service ("Terms") govern your use of JanGentle, the AI image generation service available at jangentle.com and through any application we make available ("JanGentle" or the "Service").

The Service is operated by JanGentle, a business operating from the Hong Kong Special Administrative Region. In these Terms, "we", "us" and "our" mean JanGentle, and "you" and "your" mean the person using the Service.

By ticking the acceptance box when you create an account, and by using the Service, you agree to these Terms. If you do not agree to them, do not create an account and do not use the Service. We record which version of these Terms you accepted and when you accepted it.

1. What the Service Is

1.1 JanGentle is an AI image generation service. You submit text prompts and, if you choose, images (together, your "Input"). The Service returns images generated from that Input ("Generated Images").

1.2 The Service is built on technology supplied by one or more third-party AI model providers and cloud infrastructure providers (together, "Suppliers"). Suppliers may be located outside Hong Kong.

1.3 We may change, add or remove the models and Suppliers used by the Service at any time and without notice to you. A change of model or Supplier does not affect Credits you have already purchased, which remain usable in accordance with clause 6.

1.4 We do not promise that any particular model, feature, image style, Supplier or level of capacity will remain available. The Service depends on Suppliers that we do not control, and we make no representation about the continuity, availability or performance of any Supplier.

2. Accounts, Eligibility and Consent

2.1 You must accept these Terms to open an account. Acceptance is given by ticking the acceptance box on the sign-in page. You may not generate images before accepting.

2.2 You must be at least 18 years old, and at least the age of majority in the place where you live, to use the Service. The Service is not available to anyone below that age. By accepting these Terms you confirm that you meet this requirement.

2.3 You may not use the Service if you are located in, or are a resident or national of, a country or territory that is the target of comprehensive international sanctions, or if you appear on any applicable restricted-party or sanctions list.

2.4 You may not open an account if we have previously terminated an account of yours for breach of these Terms, unless we agree in writing that you may.

2.5 You sign in using an email magic link or, if you choose, a Google account. You must give us an email address that you control and keep it up to date.

2.6 Your account is personal to you. You may not transfer, sell, share or allow anyone else to use your account or your sign-in credentials. You are responsible for everything done through your account. Tell us promptly through the contact page on our website if you believe someone has accessed your account without your permission.

3. Rights in Generated Images

3.1 To the extent that we obtain rights in Generated Images from our Suppliers, we grant and assign to you all of our right, title and interest, if any, in and to the Generated Images produced through your account. This includes the right to use them for commercial purposes such as sale, publication and advertising. This grant is subject to any terms that apply to the model used to generate the image. The grant applies to each Generated Image on the basis that you were complying with these Terms at the time that image was produced. Your rights in Generated Images produced while you were complying with these Terms are not affected by any later suspension or termination of your account.

3.2 We do not warrant, represent or promise:

(a) that any Generated Image attracts copyright protection in any jurisdiction;

(b) that your rights in any Generated Image are exclusive. Because of how generative AI works, other users may produce images that are identical or similar to yours from the same or similar prompts; or

(c) that any Generated Image does not infringe the rights of a third party, including copyright, trade marks, rights of publicity and privacy rights.

3.3 Before you use a Generated Image commercially, it is your responsibility to assess and clear the legal risk. This includes trade marks, the likenesses of real people, and copyright-protected elements that may appear in an image.

3.4 The copyright status of AI-generated content is unsettled and differs between jurisdictions. We make no representation about it. If it matters to your intended use, take your own legal advice.

3.5 We do not claim ownership of your Generated Images and we do not take a licence to use them beyond what clause 5 allows for operating the Service.

4. Acceptable Use

Clause 4 exists to keep the Service, our users and our Suppliers safe. Breaking it has consequences set out in clause 4.8.

4.1 You must not use the Service, and must not attempt to use the Service, to generate, request, upload or distribute:

(a) content that is unlawful under any law that applies to you or to us, or that promotes or facilitates unlawful activity, including illegal or regulated goods;

(b) content that infringes or misappropriates a third party's intellectual property rights, privacy rights or publicity rights;

(c) sexual or intimate content depicting a real, identifiable person without that person's consent, or content that defames a real person;

(d) content that sexualises, exploits or endangers a child. We have zero tolerance for child sexual abuse material. We will terminate the account immediately, preserve the relevant records, and report the matter to the authorities and to our Suppliers as required by law;

(e) content used to defraud, scam, impersonate a person or organisation, or to spread disinformation, including content likely to mislead about public health, public safety or elections;

(f) content that threatens, harasses, bullies or incites violence against a person or group, or that promotes hatred or discrimination on the basis of a legally protected characteristic;

(g) content that promotes or facilitates self-harm or suicide, terrorism or violent extremism;

(h) gratuitously violent content, extreme gore, or content depicting torture, mutilation or animal cruelty; or

(i) unsolicited bulk content, spam, malware or other malicious code.

4.2 You must not:

(a) bypass, or attempt to bypass, any safety measure, content filter, rate limit or other protective measure applied by us or by our Suppliers;

(b) reverse engineer, decompile or disassemble the Service, attempt to derive its source code, or attempt to extract, copy or derive the weights, architecture or behaviour of any AI model made available through the Service;

(c) access the Service by automated means, scrape it, or systematically retrieve content from it in order to compile a collection or database;

(d) resell, sublicense, rent, or otherwise make the Service, any Supplier's service or API, or access to either, available to any third party. The Service is licensed to you for your own use only;

(e) use the Service, your Input or any Generated Image to train, fine-tune or develop any AI or machine learning model, or to build or improve a product that competes with the Service or with any Supplier's service;

(f) remove, alter, disable or obscure any provenance or content-credential metadata embedded in a Generated Image, or any copyright, trade mark or other proprietary notice displayed in or with the Service, or otherwise misrepresent the source of a Generated Image;

(g) use the Service to collect, infer or disclose another person's sensitive personal information, including health information, financial account information, biometric data, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or trade union membership, or a person's image, voice or likeness in breach of their rights;

(h) use the Service in a way that damages, overburdens or impairs it, or that interferes with any other user's use of it; or

(i) copy, modify, translate, adapt or create derivative works of the Service or any part of it, or of any documentation or materials we provide with it.

4.3 You represent and warrant that you have all rights, consents, licences and permissions necessary for your Input, and for us and our Suppliers to store, transmit and process your Input in order to produce Generated Images. If you upload an image of a person, you confirm that you have that person's consent where consent is required.

4.4 You are responsible for your Input and for what you do with Generated Images, including ensuring that your use complies with every law that applies to you.

4.5 We do not pre-screen Input or Generated Images and we are not obliged to do so. We may review, block, remove or refuse to process content, suspend access, and cooperate with law enforcement or a court, where we reasonably consider it necessary to comply with the law, to enforce these Terms, or to protect the rights of any person.

4.6 Some prompts will be refused by the content filters applied by us or by our Suppliers. A refusal is not a fault in the Service. Any Credits deducted for a refused request are returned to your balance in full, so a refused request costs you nothing.

4.7 If you become aware of a breach of these Terms by another user, please report it through the contact page on our website.

4.8 A breach of clause 4 is a material breach of these Terms. We may suspend or terminate your account immediately and without notice. We are not required to refund Credits, whether spent or unused, where we suspend or terminate your account for breach of clause 4.

4.9 Your use of the Service is also subject to the terms of service and acceptable use policies of the third-party AI model providers whose models process your Input, and you must comply with them. We will identify the terms that apply to a particular model on request through the contact page on our website.

5. Your Content, Privacy and Retention

5.1 As between you and us, you keep all rights you have in your Input. We do not claim ownership of it.

5.2 You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, adapt, modify, translate, create derivative works from and otherwise process your Input and your Generated Images, solely so that we can operate and provide the Service to you. You also grant us the right to give our Suppliers the rights set out in this clause, solely so that they can process your Input in order to produce and store Generated Images. This licence is limited to providing the Service, and it ends when the content is deleted, except where we are required by law to keep a record.

5.3 We do not use your Input or your Generated Images to train AI models, we do not sell them, and we do not make them available to other users of the Service. Your image library is private. We do not operate a public gallery.

5.4 Your Input is transmitted to third-party AI model providers and cloud infrastructure providers so that Generated Images can be produced and stored. These providers may be located outside Hong Kong and process content under their own terms, which we do not control.

5.5 Generated Images and uploaded images are kept for 30 days and are then deleted automatically. Download anything you want to keep before the 30 days end. Account records and transaction records are kept for as long as we are required to keep them under applicable law.

5.6 How we handle personal data is set out in our Privacy Policy, which forms part of these Terms.

6. Credits and Payment

6.1 The Service is paid for using prepaid credits ("Credits"). Credits are the only means of paying for image generation on the Service.

6.2 Credits:

(a) may be redeemed only within the Service, for the operations we make available in it;

(b) are not transferable, and may not be sold, assigned, gifted or otherwise provided to any other person;

(d) are not legal tender or currency, have no equivalent value in any currency, and are not a substitute for currency; and

(e) give you no property right and no right against any third party.

6.3 New accounts receive 15 free Credits on sign-up. Free Credits are subject to clause 6.2 in the same way as purchased Credits. We may vary or stop offering free Credits at any time. That does not affect free Credits already issued to your account.

6.4 Credits do not expire. Purchased Credits and free Credits remain in your balance until you use them or until your account is closed.

6.5 Credit packages are currently offered at HK$50, HK$150 and HK$500. Current package sizes and prices are always shown on the top-up page in the Service, and that page prevails. We may change prices and package sizes at any time. A change does not affect Credits you have already purchased.

6.6 The number of Credits an operation costs is displayed in the Service at the time you perform it. The displayed amount is the amount we deduct.

6.7 If an operation fails for a reason attributable to us, we return the Credits deducted for that operation in full.

6.8 Payments are processed by Stripe, our third-party payment processor. We do not receive or store your full payment card details. Your payment is also subject to Stripe's own terms and privacy policy.

6.9 Prices are shown in Hong Kong dollars. You are responsible for any taxes, bank charges or currency conversion costs that apply to you.

6.10 If you start a chargeback or payment dispute with your card issuer, we may reverse the corresponding Credits from your balance and suspend your account until the dispute is resolved. If those Credits have already been spent, the reversal may take your balance below zero, and you will need to bring it back to zero before using the Service again. If you think a charge is wrong, please contact us first through the contact page on our website. We would rather fix it directly.

7. Refunds

7.1 Except as set out in clause 7.2, Credits are non-refundable once purchased. This includes Credits you have bought but not used.

7.2 If we permanently discontinue the Service, we will refund unused Credits on a pro rata basis at the price you paid for them. We will make the refund to the original payment method where that is possible, and otherwise by another reasonable method.

7.3 Changing the AI model or the Supplier behind the Service, while the Service continues to operate, is not a discontinuation of the Service and does not trigger clause 7.2.

7.4 We are not required to refund Credits, whether spent or unused, where we suspend or terminate your account because you breached these Terms.

7.5 We publish a standalone Refund Policy which restates this clause 7. If there is any inconsistency between the two, this clause 7 prevails.

8. Disclaimers and Limitation of Liability

8.1 The Service and all Generated Images are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, conditions and representations, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

8.2 We do not warrant that the Service will be uninterrupted, timely, secure or free from error, or that any defect will be corrected. Generative AI is not predictable. The quality, style and content of Generated Images vary with the Input and the model used, and we do not warrant that any Generated Image will meet your expectations or be suitable for any particular purpose.

8.3 To the fullest extent permitted by law, our total aggregate liability to you for all claims arising out of or in connection with these Terms or the Service, however arising and on any basis of liability, is limited to the total amount you actually paid us in the 12 months immediately before the event giving rise to the claim.

8.4 To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profit, revenue, business, goodwill, data or anticipated saving, even if we were advised that such loss was possible.

8.5 Nothing in these Terms excludes or limits our liability for fraud or fraudulent misrepresentation, for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded or limited.

9. Your Indemnity

9.1 To the fullest extent permitted by law, you will indemnify us and keep us indemnified against all losses, liabilities, claims, demands, damages, costs and expenses, including reasonable legal costs, that we incur arising out of or in connection with:

(a) your Input;

(b) your use of any Generated Image;

(d) your breach of any law in connection with your use of the Service.

9.2 We will notify you of any claim covered by clause 9.1 without undue delay, and you will cooperate with us in dealing with it. We may, acting reasonably, take control of the defence and settlement of any such claim. We will not agree to a settlement that imposes an obligation, payment or admission on you without your consent, which you must not unreasonably withhold.

10. Changes, Suspension and Termination

10.1 We may change these Terms. If a change is material, we will notify you by email or by a notice in the Service before it takes effect. If you continue to use the Service after the change takes effect, you accept the changed Terms. If you do not accept them, stop using the Service.

10.2 We may suspend or terminate your account if you breach these Terms, if we are required to do so by law or by a Supplier, or if we reasonably believe your use puts the Service, our Suppliers or other users at risk.

10.3 You may stop using the Service and close your account at any time. Closing your account does not entitle you to a refund of Credits. See clause 7.

10.4 The clauses that by their nature should continue after these Terms end will continue, including clauses 3, 4.3, 4.4, 5.2, 6.2, 7, 8, 9, 10.3 and 11.

11. General

11.1 Governing law and jurisdiction. These Terms, and any dispute or claim arising out of or in connection with them or with the Service, are governed by the laws of the Hong Kong Special Administrative Region. You and we submit to the non-exclusive jurisdiction of the Hong Kong courts.

11.2 Language. These Terms are written in English. We publish a Traditional Chinese translation for convenience only. If there is any inconsistency or difference in meaning between the two versions, the English version prevails.

11.3 Entire agreement. These Terms, together with the Privacy Policy and the Refund Policy, form the entire agreement between you and us about the Service, and replace any earlier discussion or understanding.

11.4 No waiver. If we do not enforce a right under these Terms on a particular occasion, that is not a waiver of that right.

11.5 Severability. If any part of these Terms is found to be unenforceable, the rest of the Terms continue to apply, and that part will be read down to the minimum extent necessary to make it enforceable.

11.6 Assignment. You may not assign or transfer these Terms or your account. We may assign these Terms to a person who acquires our business.

11.7 Third parties. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Ordinance (Cap. 623) to enforce any of them.

11.8 Contact. Contact us about these Terms through the contact page on our website (jangentle.com/contact), or write to us at Unit H23, Room A, 8/F Excelsior Building, 68-76 Sha Tsui Road, Tsuen Wan, Hong Kong.

11.9 Our intellectual property. We and our licensors retain all intellectual property rights in the Service, including its software, interface, design, text, and our trade marks and branding. Nothing in these Terms transfers any of those rights to you. Clause 3 concerns Generated Images only and gives you no rights in the Service itself.

11.10 Your statutory rights. Nothing in these Terms excludes or limits any right you have that cannot lawfully be excluded or limited.