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JanGentle Refund Policy

Version 1.0. Last updated: 29 July 2026.

This page explains our refund position in plain terms. It forms part of our Terms of Service, and clause 7 of those Terms prevails if there is any inconsistency.

1. What you are buying

JanGentle is paid for with prepaid credits ("Credits"). You buy a Credit package, and Credits are deducted as you generate, edit or upscale images. The Credit cost of each operation is shown in the Service before you perform it.

Credits may be redeemed only within JanGentle. They are not transferable, and they cannot be exchanged or redeemed for cash or any other monetary value.

2. Credits are non-refundable

Once you have bought Credits, they are non-refundable. This applies to Credits you have used and to Credits you have bought but not yet used.

We generate images through paid third-party AI model providers, and that cost is incurred at the moment you run an operation. This is why we cannot offer refunds on a change of mind.

There is one exception, in clause 3.

3. The one exception: if we shut down for good

If we permanently discontinue JanGentle, we will refund your unused Credits pro rata, at the price you paid for them.

We will refund to your original payment method where that is possible, and otherwise by another reasonable method.

Changing the AI model or the Supplier behind the Service, as those terms are used in our Terms of Service, is not a shutdown. As long as the Service keeps running, your Credits keep working and clause 3 does not apply.

4. When we put Credits back

You do not need to ask for these. They are automatic.

  • A failed operation. If an operation fails for a reason on our side, we return the Credits deducted for it in full.
  • A refused prompt. If a request is refused by a content filter, any Credits deducted for it are returned in full, so a refused request costs you nothing.

These return Credits to your balance. They are not cash refunds.

5. Credits do not expire

Credits do not expire. Purchased Credits and free sign-up Credits remain in your balance until you use them, or until your account is closed. Unused Credits are still non-refundable, apart from the single case in clause 3.

6. Accounts we suspend or terminate

If we suspend or terminate your account because you breached our Terms of Service, we are not required to refund Credits, whether you have spent them or not.

7. Chargebacks

Please talk to us first. If you think a charge is wrong, tell us through the contact page on our website, and we will look at it. Most billing problems are quicker to fix directly than through your bank.

If you start a chargeback or payment dispute with your card issuer:

  • we may reverse the corresponding Credits from your balance;
  • we may suspend your account until the dispute is resolved; and
  • if you had already spent those Credits, the reversal can take your balance below zero, and you will need to bring it back to zero before using the Service again.

8. Your legal rights

Nothing in this policy affects any right you have that cannot be excluded under the law that applies to you.

9. Contact

Use the contact page on our website (jangentle.com/contact). Tell us your account email address and the date and amount of the payment, and we will come back to you.